Reputation Management

Making a great impression on the first glance is a sign of excellent customer communication.

THEY ARE TALKING ABOUT YOU

Reputation Management

Online reputation management is an ongoing task which serves to create, cultivate and maintain your brand name and its good standing online. Much like traditional reputation management, it’s all about perception. Your online reputation is your most valuable asset and ignoring it can cost you customers and money. Consumers increasingly rely on online research when considering a purchase.

  • 88% of buyers research products online before making a purchase (online or in-store)
  • 86% will hesitate to purchase from a business that has negative reviews

Not only that, but your website positioning in the search engines can suffer from poor reviews, as well. Google uses an algorithm that positions websites with better online reputation than those with bad or no reputation. An excellent online reputation puts you head and shoulders above the competition. Identify your happiest customers and make it easy for them to share their experiences on the most important review sites.

Sagentic Web Design will help you take control of your reputation by monitoring all your reviews in one report. You’ll also be able to better expand your online presence since we help you identify and build missing business listings on top and niche directories..

RESPOND WITH A SINGLE CLICK WITH OUR REPUTATION MANAGEMENT SOFTWARE

  • Reply directly to Google and Facebook reviews
  • Review responses build trust between business and customer
  • Respond quickly and efficiently to show customers you care
  • Track all responses from inside your report
  • Makes reputation management a smooth, simple process

REACH YOUR CUSTOMERS ANYWHERE, AT ANY TIME

Generate Online Reviews

Our Reputation Management software allows you to reach out to your customers through Email, SMS, In-Store Kiosks, Online, and with Printed Materials.

Easily launch email campaigns in just a few clicks.

Reach your customers’ inboxes in seconds. Simply select a template, import your contacts, and hit ‘send’. Scaling up review generation really can be that simple.

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REACH YOUR CUSTOMERS ANYWHERE, AT ANY TIME

REACH YOUR CUSTOMERS ANYWHERE, AT ANY TIME

Reach your customers every time with SMS Mode. 98% open rates** and mobile-friendly landing pages – the perfect recipe for increased review rates.

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KIOSK MODE IN-STORE REVIEW GENERATION

Capture Feedback In-Store

Strike while the iron is hot. With Kiosk Mode, you can encourage customers to leave feedback in-store via terminals and tablets.

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KIOSK MODE IN-STORE REVIEW GENERATION

Get reviews wherever you can drop a link

With Link Mode, you can generate a custom link to use anywhere… and we mean anywhere.

Add it to email signatures. Use it in printed marketing materials. Share it via live chat. The possibilities are endless.

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FOCUS ON YOUR CUSTOMER FEEDBACK TO IMPROVE YOUR SERVICES

Use feedback to improve your business

With Link Mode, you can generate a custom link to use anywhere… and we mean anywhere.

Add it to email signatures. Use it in printed marketing materials. Share it via live chat. The possibilities are endless.

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FOCUS ON YOUR CUSTOMER FEEDBACK TO IMPROVE YOUR SERVICES

Measure and improve campaign performance

Track campaign performance in detail – from open and response rates to your average star rating – and apply what you have learned to your next campaigns.

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MONITOR AND MANAGE ALL YOUR REVIEWS, ACROSS EVERY KEY SITE, IN ONE PLACE.

Never miss customer feedback again

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We’re just as excited about your idea as you are

We are a full service digital consultancy with experience and capacity to meet the needs of even the largest most complex of organizations in the world. Our services portfolio enables us to offer clients the best of experiences.

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What our valuable clients say

“

Digital Strategy MBA takes a modern approach to event software, thinking outside the box. Its everything you need with one platform, including marketing tools.

Amanda AllenRegional Manager Operations
“

The website received positive feedback and drove an increase in sales. Flexible and efficient, the team produced high-quality content within a short period. Digital Strategy MBA innovative ideas and hands-on approach made for a fruitful partnership. They produced landing pages of varying lengths to be used on a website and for marketing campaigns.

Emily JordanHead of Marketing
“

We are excited to be working with Digital Strategy MBA and building on their Chain of Custody solution. It has helped set the foundation for the Responsible Gold Supply Chain and Emergent Technology'sability to track gold from mine to vault.

Louis MartinTechnology Head
“

The website received positive feedback and drove an increase in sales. Flexible and efficient, the team produced high-quality content within a short period. Digital Strategy MBA innovative ideas and hands-on approach made for a fruitful partnership. They produced landing pages of varying lengths to be used on a website and for marketing campaigns.

Emily Jordan

Know Us Better

Feel free to contact us regarding any queries or questions that you may have.e